TENANTS

Welcome to our online tenants page!  Here you can pay your rent online, request a repair and browse frequently asked questions.  You can also update your contact information as required by your lease using the button below.

 

If you have any questions or concerns please email us at jeff@sheratonproperties.com or call 302-689-3555.

Make Payments the Easy Way

We accept online and cash payments through PayLease!  You will need to register online to use this service.  PayLease accepts cash payments at many local stores including Walmart and Kmart.

 

Click here for a list of PayLease cash payment locations.

 

Once you are registered you will be emailed a monthly statement outlining all charges on your account.

 

This service is free of charge when using your bank account.  Credit cards and in store cash payments will be charged a fee.

Frequently Asked Questions

How can I update my contact information?

Please click the button at the top of this page or click here and complete the form.  Maintaining current contact information is required by your lease.

 

What should I do if I cannot pay my rent on time?

Email jeff@sheratonproperties.com or call (302) 689-3555 to make arrangements. Failure to make arrangements for late payments may result in late fees and/or eviction however if you communicate with use early it can usually be avoided.  For a list of agencies that can provide financial rent assistance please click here.  

 

How can my friends and family rent a property?

Please direct them to our website: 

www.sheratonproperties.com.
They can view all the properties we currently have available and complete a free application.

 

What do I need to do to move out of a property?

Please provide us with notice in accordance with the Delaware Landlord Tenant Code (typically around 60 days). We will then setup a time to inspect the property so we can discuss your security deposit.

When is my rent due?

Rent for our residential properties must be received no later than the 1st of each month.  Storage unit rent due dates vary.  Late rent may be subject to a late fee.

 

Where should I mail my rent?

We do NOT accept payments by mail or in person.  All payments must be made through PayLease online or at a PayLease cash payment location.

 

Information about the PayLease program is above.  Registration is required to participate.

 

Can someone pick up my rent?

No, we require rent to be paid online or at a cash pay location.

 

How can I request a repair?

Click here to submit a repair request. Your request will immediately go to the on call property manager.  A written request should also be submitted in accordance with the Delaware Landlord Tenant Code.